ERPlora is a modular business management system. Your Hub contains the tools, users and data for one business, while the Cloud account identifies who is allowed to access it.
Sign in for the first time
On a new or untrusted device:
- Open your Hub URL or the ERPlora application.
- Sign in with the email address and password of your ERPlora Cloud account.
- Enable Trust this device if it is a private work device.
- Choose and confirm a 4-digit PIN when prompted.
- ERPlora opens the Hub and creates a local session with the permissions assigned to your user.
PIN access is only available after the device has been trusted. On a new device, or after clearing the browser's site data, sign in with email and password again.
Return with your PIN
On a trusted device:
- Select your user if more than one person uses the device.
- Enter your 4-digit PIN.
- Use the Email tab whenever you need to sign in with Cloud credentials instead.
The PIN belongs to a local Hub user. It does not replace the email and password of the Cloud account.
There is no general setup wizard
ERPlora does not run a multi-step setup wizard after login. Configuration is contextual:
- The dashboard shows a notice when an installed app requires configuration.
- An administrator can open the notice and complete that app's settings.
- Business identity, language, currency, permissions and data tools are managed from Settings.
- Additional capabilities are installed from Apps.
Find your way around the Hub
- Home — widgets from installed apps, recent activity and terminal status.
- Employees — Hub users, roles and permissions.
- Files — files and attachments stored by the Hub and its apps.
- Billing — plan and billing information for the Hub.
- Apps — installed apps and the app catalog.
- System — runtime, storage, connection and diagnostic information.
- Settings — personal preferences and Hub-wide configuration.
The top bar also provides the app launcher, the ERPlora Assistant and notifications. Inside an app, its own sections appear in the app's tab bar.
Recommended first checks
If you are the administrator:
- Open Settings → Hub and confirm language, currency and appearance.
- Open Settings → Business and complete the legal and fiscal identity used by invoices.
- Review the dashboard for apps that still need configuration.
- Open Apps to confirm which apps are installed and available for your plan.
ERPlora is Hub Cloud: a web app you open in a browser, with its database hosted in the Cloud environment managed by ERPlora. There is nothing else to install to use the ERP. There is a single installable ERPlora app for desktop and Android — the same Hub, packaged — and it is what reaches point-of-sale hardware.
Hub Cloud in a browser
Hub Cloud runs in a current desktop or mobile browser and requires an internet connection. Open the Hub URL supplied for your business and complete the sign-in flow described in First access and navigation.
For the best experience, keep the browser updated and allow the Hub to store site data. Private browsing and automatic site-data deletion can remove the trusted-device state.
Install Hub Cloud as an app (PWA)
After login, ERPlora can offer a native-style installed view. This is the same Hub, but it opens from its own icon without normal browser bars.
- Chrome or Edge: use Install app from the address bar or browser menu.
- Android: use Install app or Add to Home screen.
- iPhone or iPad: open the browser's Share menu and choose Add to Home Screen.
Installing the PWA does not automatically trust the device. Device trust is created through the email sign-in flow.
Hardware: the installed app
To print thermal receipts or open the cash drawer, install the ERPlora app on the machine that reaches the printer. There is no separate agent and nothing to pair: it is the same Hub, and it works over the local network. See the ERPlora app for the supported hardware.
Using several devices
Hub Cloud supports several devices connected to the same Hub; trust each work device separately. They all share the same Hub database in the Cloud environment, so there is nothing to copy or synchronize between devices.
Getting started
Don't have a Hub yet? On the ways to try ERPlora page you can create a free cloud Hub or download the ERPlora app. Both paths go through the free signup.
ERPlora separates the Cloud account from the users who work inside a Hub:
- The Cloud account uses email, password and any required second factor to identify the account holder.
- A Hub user is local to one Hub and receives a role, permissions and an optional 4-digit PIN for trusted-device access.
How PIN access works
PIN is a quick return method, not the first credential on an unknown device.
- Sign in with email and password on the new device.
- Select Trust this device.
- Choose and confirm a 4-digit PIN.
- On later visits, select your user and enter that PIN.
If the device is no longer trusted, the PIN entry is not offered. Use the Email tab, sign in again and recreate device trust. Never share a PIN between employees.
Employees and login users
An employee or staff record does not automatically grant access to the Hub. A person who needs to sign in must also have a Hub user with an assigned role. This keeps operational staff data separate from authentication and permissions.
Administrators manage access from Employees:
- Create or update Hub users.
- Assign roles.
- Review the permissions supplied by installed apps.
- Disable access when a person should no longer enter the Hub.
- Manage API keys where that feature is available.
Roles and permissions
Roles are local to the Hub. Their permissions come from the core Hub and the apps currently installed, so the available permission list changes with the Hub's capabilities.
Use the least access required for the job. Only owner or administrator roles should change Hub-wide settings, users, app permissions or fiscal credentials.
If a user cannot sign in
- PIN screen is missing: the device is not trusted or no PIN-enabled Hub user is available.
- PIN is rejected: confirm the selected user; then use email sign-in if the PIN must be reset.
- A page is missing: verify the user's role and the permissions of the relevant app.
- The user no longer exists: an administrator must recreate or reactivate the Hub user; cached browser data cannot restore one.
Open Settings to manage personal preferences and Hub-wide configuration. Some controls are read-only unless your local role is owner or administrator.
Hub
The Hub area contains:
- Your language on this device.
- Timezone, country and interface appearance.
- Hub-wide currency, default language and brand palette.
- Optional internal API documentation.
- Hardware and printing status when that integration is enabled.
Personal language and appearance can differ by user. Currency, default language and the Hub palette affect the whole Hub and require administrator access.
Store
Store settings describe the business type and regional presentation used by the Hub. App-specific workflows remain inside each app's own settings.
Business
Complete the legal and fiscal identity used by invoices and country-specific compliance apps:
- Tax identifier (NIF, VAT number or local equivalent).
- Legal business name.
- Fiscal address.
- Fiscal signing certificate when required by an installed compliance app.
Do not upload a personal certificate. The certificate belongs to the business represented by the Hub.
Receipts
Receipt options control presentation and output defaults. The fiscal meaning of an invoice or simplified receipt is managed by the installed invoicing and compliance apps.
Permissions
Apps can request explicit capabilities such as internet access, printer access, notifications or use of a fiscal certificate. Capabilities are denied until an administrator grants them. Review this area after installing an app and revoke access that is no longer necessary.
Data
Use the Data area for the Hub's supported export and import workflows. To move or restore information, use these export, import and backup tools.
Before a large import or a destructive lifecycle action:
- Export or back up the current data using the available Hub tools.
- Confirm that the file belongs to the same business and compatible Hub version.
- Review the import summary before applying it.
Backup schedules and retention depend on the product and installed capabilities; they are not implied simply by opening Settings.
Access
Why do I see email and password instead of the PIN pad?
PIN access is only shown on a trusted device with at least one PIN-enabled Hub user. Sign in with your Cloud email and password, enable Trust this device, and create the 4-digit PIN when prompted.
Is there a setup wizard after login?
No. The dashboard shows targeted notices only for installed apps that still require configuration. Hub-wide information is managed in Settings.
What happens if I clear browser data?
The device may lose its trusted state and cached user presentation. Sign in with email and password again. The runtime remains the authority for which Hub users exist.
Products and devices
Does ERPlora require internet?
Yes. Hub Cloud is a web app and needs an internet connection to work.
Can several devices use the same Hub?
Yes. Hub Cloud supports multiple devices connected to the same Hub; each device must complete its own trust flow. They all share the same Hub database in the Cloud environment.
Can I install ERPlora like an app?
Hub Cloud opens in the browser and can be installed as a PWA from a supported browser. There is also a single installable ERPlora app for desktop and Android — the same Hub, and the one that reaches receipt printers and cash drawers; see Ways to try ERPlora.
Apps
Where are the apps?
Use the app-grid button in the top bar, or open Apps to see the apps of the Hub and turn on the ones you need.
Why can I not turn on or configure an app?
Check that your local role is owner or administrator, that the app is included in the Hub's plan, and that the apps it requires can be turned on too.
Data and support
Where is the business data stored?
Hub Cloud stores the business database in ERPlora's managed Cloud environment.
How do I report a problem?
Open Support and include:
- The Hub and page where the problem occurred.
- The user action you were performing.
- The exact error message.
- Device, browser or app version.
- Whether the issue affects one user or everyone.
Never include passwords, PINs, recovery codes or private signing keys in a support message.