Support

We are here to help.

Find a practical answer or send our team the context needed to investigate your problem.

Support options

Choose the right route

Start with the guides for common questions. Contact us when the problem needs investigation or involves your account.

Read current guides for access, trusted devices, modules, settings, users, printing, and hardware.

Use the contact form to describe the problem and give us an email address where we can reply.

Email [email protected] when you cannot use the contact form.

Before you contact us

A short, precise report lets us investigate without asking you to repeat the same information.

Identify the affected Hub

Include the Hub or business name so we can find your account quickly.

Describe the exact steps

Tell us which app or module you opened, what you selected, and what you expected to happen.

Copy the visible message

Include the complete error text and, when useful, a screenshot without private customer data.

Add device context

Mention the device, operating system, browser, and whether the problem also happens on another device.

Keep credentials private

Never send passwords, PINs, recovery codes, signing keys, or complete payment details in a support message.

Reporting from your Hub

When you are signed in, open Help & Support and use Report a Problem. The Hub adds useful account and browser context automatically.